Storemend
Applies to every job
The guarantee, in plain words
Every job starts with a written proposal that says exactly what you'll get. That sentence does a lot of work, so here's the rest:
Delivered as proposed, or made right.
The written proposal is the yardstick — for both of us. If what I deliver doesn't match it, tell me in the chat thread and I fix it free; that's always step one, and it never counts against your revision rounds. If I can't make a piece of the work match the proposal, you're refunded for that work — and if the heart of the project missed, the whole amount. What we measure against is the document we both agreed to, not memory or mood.
- The yardstick
- The written proposal. Work that misses it is mine to fix, free. Changes beyond it are new scope, quoted honestly — never blurred into a dispute.
- Step one: the fix
- Say so in the chat thread, no forms. I fix work that misses the proposal at no cost, ahead of new work, until it matches.
- If a fix isn't possible
- You're refunded for the work that doesn't match — the full amount if the core of the project missed. Back to your original payment method via Stripe, normally within 5–10 business days (bank timing, not mine).
- The window
- Any time while the project is open. Once you confirm delivery and the project closes, this guarantee converts into the 30-day fix warranty below.
- Before work starts
- If you cancel before the work begins, your payment is refunded in full, no questions.
30-day fix warranty.
After delivery, if anything I built or changed turns out to be defective — meaning it doesn't behave the way the proposal said — I fix it free for 30 days. What it doesn't cover: new requests (those are new scope, quoted honestly), and breakage caused by later theme edits, app installs, or other changes after delivery. If you're not sure which side of that line something falls on, ask — I'll tell you straight, including when the answer costs me.
Covered
- A defect: the delivered work not behaving as the proposal said — a bug in what I built or changed.
- Fixed free, for 30 days from delivery. No argument.
Not covered
- New features or changes. "Can it also…" is new scope, quoted separately and honestly.
- Breakage caused by later theme edits, app installs or updates, or other third-party changes after delivery.
When a warranty claim is actually new scope, I say so and quote it separately — I don't quietly bill warranty work.
How payment works.
Every project gets a written proposal priced on its scope. You accept it, you pay, and then the work is done and delivered — on an unpublished theme copy you preview, with nothing published until you sign off. The guarantee above is what makes paying first safe: if the delivery doesn't match the proposal, it gets fixed free — and refunded where it can't be.
- The flow
- Accept the proposal → pay → work delivered. One payment, no surprises.
- Pricing
- Set in the proposal, based on the scope of your project — agreed before anything starts.
- How you pay
- By Stripe payment link. Card details never touch this site.
Why I can afford this and bigger shops can't.
I'm one developer with very low overhead and an AI assistant doing my unbillable busywork. The math of a refund doesn't have to feed an agency. So I'd rather carry the risk than make you carry it.
— Astrid
The developer who answers the chat
Storemend