Fair questions, straight answers.

Yes — I’m Astrid, a Shopify developer based near Vancouver, Canada. You’re talking to me, not a bot and not a support team. I use an AI assistant behind the scenes to help me draft replies faster, but I read and approve every single message before it’s sent. Nothing here is automated at you.

Your proposal includes an estimated turnaround based on the project’s scope — small fixes typically land in around 2 business days from when I get store access; bigger work takes proportionally longer. The clock starts at access, not at “hello.” Turnarounds are estimates, not exact promises — and if you need something faster, ask: when I have the capacity I take rush work. I won’t promise a deadline I can’t hit; if I’m booked, I’ll tell you.

No, and please don’t send it — I’ll never ask for it. Shopify has a proper way to do this: I send a collaborator request from my Partner Dashboard, you approve it in your admin (Settings → Users), and I get only the specific permissions the job needs — they’re listed on your proposal. It doesn’t use one of your staff seats, and you can revoke it with one click anytime. I remove my access when the job’s done.

That’s the scenario my whole process is built around. I work on a duplicated, unpublished copy of your theme — your live store is untouched while I work. You preview everything and approve before anything is published, and I don’t publish during your busy hours. Every delivery includes a note on what changed and how to undo it. And if something I delivered turns out to be defective, I fix it free for 30 days.

Three reasons, none of them “cutting corners”: there’s no agency overhead — no project managers, office, or sales team baked into the price. There’s no marketplace in the middle taking a cut. And I use AI tooling aggressively for the unbillable parts (drafting, admin), so my time goes into your store. You pay for a developer, and a developer is what you get.

Yes. I send constant updates and progress reports as the work moves — when a milestone lands, when something blocks, when there’s a before/after worth seeing. There’s no fixed daily cadence; updates follow the work, not the clock. You’ll never have to ask “any news?” — when something happens, you hear about it.

Every job has a written proposal saying exactly what you’ll get. If what I deliver doesn’t match it and I can’t make it match, you get your money back — your call, before we close the project. If it matches the proposal but you want changes beyond it, that’s new scope and I’ll quote it honestly rather than blur the line.

One simple flow, the same for every project: you describe the problem in chat, I send a written proposal priced to the project’s scope, you pay through Stripe (an invoice link, paid by card), and the work gets delivered — with constant updates along the way. No deposits, no split payments, no surprises: the price you agree to in the proposal is the price you pay, and the guarantee backs the result.

Almost certainly, but let’s confirm before you pay anything. I work with any Shopify theme, including heavily customized ones, and most apps. Tell me the app or theme name in chat and I’ll tell you straight whether I can handle it — and if the problem turns out to be inside a third-party app’s own code, I’ll diagnose it, tell you, and point you at the right fix instead of billing you for guessing.

Just me. I’m a solo operator — no team, no subcontractors, so your access is never passed around. The collaborator access you grant is scoped to what the job needs and you can revoke it anytime. Chat transcripts are stored so we both keep history, and your email is used for project updates and receipts — not marketing lists. I don’t sell or share any of it.

Pacific time (Vancouver, Canada — UTC-8 winter, UTC-7 summer). During my working hours I typically reply within a couple of hours; message me overnight and you’re first in the queue when I start. I won’t pretend to be online 24/7 — but on active projects you get constant updates and progress reports as the work happens, so you’re never left wondering.

Probably — the task list is just the most common jobs. Describe the problem in chat and you’ll get a written proposal priced to the project’s scope, whether it’s a bug fix, theme work, an integration, a custom app, or a full build or redesign. The price is always agreed in writing before any payment.

You get a handover note (what changed, where, how to undo it), a 30-day free warranty on defects in what I delivered, and the chat thread stays open — come back anytime with new work. I don’t do monthly retainers right now, so you’re never locked into anything either.

Not at the moment — I do fixed-scope projects, each priced by its scope in a written proposal. The upside for you: no monthly fees, and the 30-day warranty covers defects in anything I deliver. When something new comes up, message me in the same thread.

Yes — development stores and pre-launch stores are fine, and honestly easier, since there are no live customers to work around. Same process: collaborator access, work on an unpublished theme copy, you approve before anything is final.

That’s the job. You describe the problem in normal words (“the add-to-cart button disappeared on phones”), I translate it into the fix. Proposals say what you’ll get in plain English, updates are written for humans, and the handover note tells you what changed without jargon. You never need to touch code.

You say so in the chat before we close the project, and I issue the refund through Stripe to your original payment method — it lands in 5–10 business days (that’s bank speed, not me sitting on it). No forms, no “retention specialist.”