Service terms

1. Scope: the proposal is the agreement

Every job starts with a written proposal stating exactly what will be delivered, for what price — set per proposal, based on the scope of the project — and what access is needed. That accepted proposal is the scope. Nothing outside it is built or billed without your written OK in the chat thread first — no surprise charges, ever.

New requests during a project ("while you're in there, can you also…") are welcome but are new scope: I quote the addition separately before doing it. If something discovered mid-job makes the original plan wrong, I stop, explain, and re-propose — you can take the revised proposal or cancel with a refund for undelivered work.

2. Payment

Every project is priced in its proposal, based on the scope of the work. Full payment is due when you accept the proposal: work begins once payment is received, and the completed work is delivered after that. The money-back guarantee below is what makes paying first safe.

All payment is via Stripe payment links — card and the methods Stripe offers. No bank transfer, PayPal, or crypto. Your card details never touch this site.

If you need rush delivery, say so before accepting the proposal — when I can confirm the capacity, the rush timeline and price are written into the proposal. Either way, turnarounds in a proposal are estimates, stated as such.

3. The money-back guarantee

Delivered as proposed, or made right. The written proposal is the measure of delivery — for both of us. If delivered work doesn't match it, I fix it free first; that never counts against revision rounds. If I can't make a deliverable match the proposal, you're refunded for that work — the full amount if the core of the project missed. Work that matches the proposal but needs changing beyond it is new scope, quoted separately. The guarantee applies while the project is open; once you confirm delivery and the project closes, it converts into the 30-day fix warranty below. No forms, no fight: ask in the chat thread. Refunds go back to your original payment method via Stripe, normally within 5–10 business days of being issued (bank timing, not mine).

4. The 30-day fix warranty

Defects in delivered work are fixed free for 30 days after delivery. A defect means the delivered work not behaving as proposed — a bug in what I built or changed. Not covered: new features or changes ("can it also…" is new scope), and breakage caused by later theme edits, app installs or updates, or other third-party changes after delivery. When a warranty claim is actually new scope, I say so and quote it separately — warranty work is never quietly billed.

5. Revisions

• Common tasks include one revision round — adjustments to bring the work in line with the task description and your brief. Tweaks outside the brief are new scope.
• Larger custom projects include two revision rounds, unless the proposal says otherwise.
• A revision round is one consolidated list of change requests, not an open-ended stream. I apply the round; you review again.
• Fixing my mistakes never counts as a revision — that's just fixing mistakes.

6. Store access

I never ask for your password. Access is via a Shopify collaborator request from my Partner Dashboard, requesting only the permissions the job needs — listed on your proposal under "Permissions needed" before you accept. Collaborator access doesn't use one of your plan's staff seats, is scoped to the approved permissions, and is revocable by you at any time with one click. When the project closes, I remove my own access, or you revoke it — it doesn't stay open. The full walkthrough is on the collaborator access page.

7. How the work is done

All theme work happens on a duplicated, unpublished copy of your live theme; your live store is untouched while work is in progress. You get a preview link and approve before anything is published, and publishing is scheduled by agreement with you. Changes outside themes (settings, apps) come with a written note in your project timeline of what changed and how to undo it, and every delivery includes a handover note. Active projects get constant updates and progress reports, posted to your project timeline.

8. What I need from you

• Timely access. Turnaround estimates run from when payment is made and store access is granted — not from the first message.
• Preview approval. Nothing is published without your approval, which also means delivery waits for your review. A prompt look keeps your own timeline on track.
• An accurate brief. Diagnosing the real cause is my job, not yours — but the materials you provide (designs, references, app logins where relevant) need to be yours to share.

9. Liability

My total liability for any job is limited to the fees you paid me for that job. I'm not liable for indirect or consequential losses (such as lost profits or lost sales), or for the behavior of third-party apps, themes, or the Shopify platform itself beyond the work I delivered. This cap doesn't limit the money-back guarantee or the 30-day warranty above — those are mine to honor in full.

10. Governing law

These terms are governed by the laws of British Columbia, Canada — where I live and work.

11. Changes and questions

If these terms change, the effective date at the top changes with them; work already underway stays on the terms it started under. Questions about any clause: ask in the chat or email [email protected] — I'll answer in plain English, including when the honest answer costs me.